Shipping policy

Thank you for shopping with Sanctuary Skin.

We are committed to getting your skincare products to you as quickly and safely as possible.

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email once your order has been placed and a second email with tracking information once your order has shipped.

Shipping rates are calculated at checkout based on the weight of your order and delivery location.

We currently ship within the United States.

Local pickup is available at:

Sanctuary Skin
1624 Laskin Road, Suite 734
Virginia Beach, VA 23451

You will receive an email notification when your order is ready for pickup. Please wait for confirmation before arriving to collect your order.

Delivery times vary based on carrier and destination. Most orders arrive within 2–7 business days after shipment.

Please note that delivery delays caused by carriers, weather, holidays, or other circumstances beyond our control may occasionally occur.

If your order arrives damaged or appears to be lost in transit, please contact us within 3 business days of delivery or the expected delivery date.

We will work with the shipping carrier to investigate and help resolve the issue.

If you have any questions about your order, please contact us:

Sanctuary Skin
757-646-7985
info@sanctuaryskinvb.com